xfinity flex stopped working

Comcasts new Xfinity Flex streaming platform lets its internet-only customers pay 5 a month for a 4K HDR-ready connected box that. I upgraded my internet package today and the Flex device I have has stopped pairing with my service.

Xfinity Flex Troubleshooting Tips Youtube

4K UHD content can be found using Prime Video YouTube Netflix Disney and Xfinity On Demand currently and more content will be added in the future.

. The factory reset unpairs your remote and TV Box so youll need to re-pair them. Xfinity Flex outages reported in the last 24 hours. Check to see if you have a stable internet connection before proceeding.

If the Sling app is still frozen try restarting your X1 TV Box or resetting your Flex streaming TV Box then relaunching the app. Its only been two weeks. Show less Show more.

I also tried Disney Amazon Prime Curiosity stream and Discovery which indicated Xfinity is working on it but the others it was not working. Press any button on the Xfinity remote. Tap Ready to Activate then follow the steps on your TV to complete the process.

On the Services tab tap the Troubleshoot button in the Flex section. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Follow these simple steps to fix apps not loading issues on Xfinity Flex.

Factory Reset the Xfinity Voice Remote With a Setup Button XR11 Press the Setup button until the LED at the top of the remote changes from red to green. Please send us a direct message to Xfinity Support with your full name and address to get started. The LED will blink green twice to indicate that the remote was reset.

Youll need to have a 4K-compatible TV as well as in some cases like Netflix a 4K. It is common for some problems to be reported throughout the day. If you continue to experience problems with the app contact us.

Open the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password. I called support and had a tech come out. Its possible that the remote is facing any issues primarily due to a bad battery.

Apps not showing remote not working stuck on account screen. Xfinity flex box users were facing problems. If the LED light at the top is not flashing get new remote batteries.

Downdetector only reports an incident when the number of problem reports is significantly higher. You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box youre trying to fix. Standing within 10 feet of your Flex Box remove the plastic tab from the back of your remote and wait for the blue lights to flash three times.

They clearly miss my 200 a month. I cant find a way to re-add the device. See Step 6 of the Activation Process above for specific instructions.

If the remote is not working you wont be able to use any apps and it will give you a sense that the Xfinity Flex itself is facing some issues. Well walk you through. It will assist you in understanding whether or not the.

The Xfinity Flex streaming TV Box supports 4K UHD streaming and provides access to 4K titles and content. Click Sign In Click the direct message icon Click the New message pencil and paper icon Type Xfinity Support in the To line and select Xfinity Support from the drop-down list which appears. I also tried Disney Amazon Prime Curiosity stream and Discovery which indicated Xfinity is working on it but the others it was not working.

I am not sure this will work for you but I tried to connect to Peacock and it would get to the Peacock screen then crash the X1 box. Calling support earlier only had them reboot my modem b. In order to get started power.

Open other applications to see if they are functioning properly. To send a direct message you may need to. If the Sling app is frozen on your screen try exiting the app and relaunching it.

I am not sure this will work for you but I tried to connect to Peacock and it would get to the Peacock screen then crash the X1 box. I called support and had a tech come out.

Xfinity Flex Is Not Working Complete Troubleshooting Guide Streamdiag